1-way and 2-way Platforms

Multimedia satellite communications platforms, in both 1-way and 2-way configurations (e.g. DVB-RCS) are operated from Betzdorf. The services offered are aimed at satellite Internet, multicast file transfer (point to multipoint file delivery) and streaming (scheduled or 24/7 streaming of data). We can assume 24/7 management of your platform, which benefits from ASTRA quality of service standards.

TechCom provides the following operations services to ensure high quality of service:

  • Platform monitoring and operations 24/7 (allowing a permanent application check and use of automated monitoring tools)
  • Multi-level support and helpdesk
  • Customer account management
  • Service plan management
  • Systems monitoring (database)
  • Software and hardware preventive maintenance
  • Systems backup and recovery
  • Installation support (new system equipment, new network)
  • Fault management
  • Network configuration and monitoring
  • Platform security