1-way and 2-way Platforms
Multimedia satellite communications platforms, in both 1-way and 2-way configurations (e.g. DVB-RCS) are operated from Betzdorf. The services offered are aimed at satellite Internet, multicast file transfer (point to multipoint file delivery) and streaming (scheduled or 24/7 streaming of data). We can assume 24/7 management of your platform, which benefits from ASTRA quality of service standards.
TechCom provides the following operations services to ensure high quality of service:
- Platform monitoring and operations 24/7 (allowing a permanent application check and use of automated monitoring tools)
- Multi-level support and helpdesk
- Customer account management
- Service plan management
- Systems monitoring (database)
- Software and hardware preventive maintenance
- Systems backup and recovery
- Installation support (new system equipment, new network)
- Fault management
- Network configuration and monitoring
- Platform security
